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Operator & Tour:

AUSTRALIAN NATURAL TREASURES TOURING — Mountain Bike Trail Rides

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Operator & Tour:

Cairns Adventure Group — Waterfall Wanderers Tablelands Day Tour

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Operator & Tour:

Spirit of Cairns — Cairns Harbour Dinner Cruise

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Operator & Tour:

Tropic Wings Cairns Tours — Kuranda Rainforestation (with Cairns City pickups)

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Operator & Tour:

Segway Xperiences — Night Vision Xperience - 90 Minutes

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Please note, there is also a charge of $65.00 per person to pay on the day of travel.

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Operator & Tour:

HARTLEYS CROCODILE ADVENTURES — Great Australian Wildlife Experience

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Operator & Tour:

Rainforestation Nature Park — Rainforestation - Army Duck Rainforest Tour

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Operator & Tour:

Explore Australia — Peninsula Hot Springs & Bathing Boxes

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Operator & Tour:

Photography Tours — Brisbane Photography Workshop Beginners - 6 hours

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Please note, there is also a charge of $99.00 per person to pay on the day of travel.

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Operator & Tour:

Cairns Adventure Group — Double Pack-Cape Trib and Waterfalls!

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Operator & Tour:

iWander Tasmania — Port Arthur - Small Group Tour

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Operator & Tour:

Bums On Seats Tours — South Australian Full Day Highlights

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Operator & Tour:

Photography Tours — Sydney Night Photography Workshop Beginners - 3 hours

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Operator & Tour:

Local Travel Planner — Wildlife, Waterfalls and Wine

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Operator & Tour:

Down Under Cruise & Dive — Get High Package - Dive, snorkel & 10 Minute Flight

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Operator & Tour:

Captain Cook Cruises - PS Murray Princess — Murray River 3 Night Discovery Cruise (Outside Cabin)

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Operator & Tour:

PJ Tours — PJ Jenolan Caves + Blue Mountains (All Inclusive)

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Operator & Tour:

Rottnest Fast Ferries & Tours — Rottnest Grand Island Package (ex Hillarys)

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Please note, there is also a charge of $19.00 per person to pay on the day of travel.

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Operator & Tour:

Sunrover Tours — Fraser Island 4WD Adventure Two Days (camping)

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Please note, there is also a charge of $60.00 per person to pay on the day of travel.

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Operator & Tour:

SeaLink Northern Territory — Cruise 45 - Harbour Sightseeing Tour

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Operator & Tour:

North Queensland Wildscapes — Half-day golden beaches sunset tour

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Operator & Tour:

Absolute Airlie — Rainforest & Waterfalls Guided Walking Tour

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Operator & Tour:

Getaways SA — McLaren Vale Highlights - Small Group Tour

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Operator & Tour:

Whitsunday Segway Tours — Segway Rainforest Discovery Tour

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Operator & Tour:

Epic Ocean Adventures — Rainbow Beach Surf Lesson - Australia's Longest Wave Half Day

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Terms and Conditions:

Down Under Cruise & Dive:

All monies forfeited unless we are notified 48 hours prior to departure. For passengers voluntarily leaving the vessel or withdrawing from a course after day one, there will be no refund. Cancellation of a dive course is fully refundable up until the end of day 1 only. Excluding deposit if paid. All Tours are subject to the effect of weather or unforeseen circumstances. All dives are weather permitting and operate at the Captains discretion. No refund for incomplete dives. Should a cruise not operate for any such reason passengers will be offered an alternative day or refund for days lost only. The operator reserves the right to cancel any tour, change vehicle type or arrange an alternative carrier if the minimum numbers in a group is not sufficient. A reef tax applies to all persons traveling to the Great Barrier Reef. This will be $20 and payable onboard. Please be aware that snorkelling and diving may be a strenuous activity. All divers must complete a medical questionnaire on board. Some existing medical conditions and / or the taking of certain medication may exclude the individual from in-water activities. Please discuss existing medical conditions with staff prior to travel. Divers 65 yrs and over must provide a current AS4005-1 dive medical prior to travel. Certified divers must show an internationally recognised scuba cert card. In the interest of safety we recommend that you do not fly within 24hrs of last dive. Please consider wind strength or roughness of sea before booking. All trips/dives are weather permitting at captains /divers discretion. No refund for incompleted dives. No refund for passengers voluntarily leaving any vessel early. All monies forfeited if cancelling less than 48hrs prior to travel. Should a trip be cancelled, passengers may be offered an alternative day for lost time/trip.

Rainforestation Nature Park:

For same day cancellations and no shows, our cancellation fee is as follows. Attractions – 50%. Meals – 100%

Tropic Wings Cairns Tours:

100% cancellation fee applicable for any bookings cancelled within 24 hours of travel. All tours of 2 days or more in duration will incur a 100% cancellation fee if cancelled within 72 hours of day of travel.

Sunrover Tours:

Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee. If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied. No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase. If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.

AUSTRALIAN NATURAL TREASURES TOURING:

Full amounts are payable for ‘no shows’ or cancellations less than 24 hours from departure. Cancellations less than 1 week before departure we will incur a charge of 50%. More than one weeks notice will incur no charge. Where a private cottage has been booked as part of a cancelled booking, the whole charge will apply if less than 3 days notice is given, unless the cottage is able to be resold.

Cairns Adventure Group:

50% Refund within 48 hours no refund if within 24 hours of departure

HARTLEYS CROCODILE ADVENTURES:

Cancellation Policy Packages with transfers, meals or personalised wildlife experiences: Outside of 24 hours - no charge. 12 - 24 hours before arrival - 50% charge. Less than 12 hours before arrival - 100% cancellation fee applies.

Photography Tours:

All bookings are 100% Non Refundable – In case of not being able to attend you must contact us by no later than 24 hours before the date of the booked tour for possible transfer to next available tour. You may find a replacement to take over your booking as long as they present the original Tour Voucher with your signed authorization. Upon accepting these Terms and Conditions, you hereby indemnify Sydney Photography Tours and/or its tutors against responsibility for any accident, loss or injury suffered during the course of activities. Should at any time the supervisor consider that you require medical treatment, you consent to Sydney Photography Tours obtaining the same at your expense.

Bums On Seats Tours:

Bookings cancelled within 5 days of tour departure will incur a 100% cancellation fee - no refund. Transfer to a new travel date may be available at the discretion of the tour operator.

Rottnest Fast Ferries & Tours:

All tours are weather permitting. All appropriate concession cards must be presented at the office prior to collecting your tickets. We have a no refund policy; however we can offer a credit note valid for one year for any cancellations that are made at least one hour prior to tour/ferry departure. Any no shows or cancellations made within one hour of departure will result in all pre-payments being forfeited. A no refund policy applies once payment has been made. Credit notes are valid for 1 year and will be issued instead of a refund.

Segway Xperiences:

Will provide a voucher valid for 6 months or a full refund if cancellation weather related; 20% cancellation fee is applicable.

North Queensland Wildscapes:

24 hours no refund unless due to extreme weather conditions 48 hours full refund less booking fee of 20%

Whitsunday Segway Tours:

Prices are inclusive of GST and National Park management fees which help fund assistance to keep the National Park beautiful. Cancellations made after 6pm the night before or ‘no show’ may incur a 100% charge. Management reserves the right to change or limit tour itinerary or times in extreme weather conditions. Cancellation by management is unlikely but if necessary clients will be offered an alternative day (if available) or full refund. Liability: Clients should note that riding a Segway involves some risk. While we make every effort to safeguard our clients we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. Rider weight restrictions of between 45 and 117kg and age restrictions of 12 years old and above apply. A signed release will be required from all participants before riding the Segways. We recommend you take out travel insurance prior to commencement of the tour. Segway riders must be free of alcohol and other substances which may impair judgement and be able to stand unaided. You do not need any prior experience to participate in any activities on the Segway Tours.

Captain Cook Cruises - PS Murray Princess:

Cancellation of a bokoing or part thereof will incur the following fees: * More than 60 days before departure - $50 per person * Between 30 & 60 days before departure - Loss of deposit * Between 15 & 30 days before deparutre - 50% of total cost * Less than 14 days before departure - 100% of total cost Cancellation fees up to 50% of the cruise fare less an administration fee of $50 per person, may be applied to another cruise if completed within 12 months of the original booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on application. No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note: operators (other than SeaLink Travel Group) reserve the right to charge cancellation fees in addition to the above.

Spirit of Cairns:

No refund for cancellations received within 24hrs of travel date.

SeaLink Northern Territory:

More than 30 days before departure - nil fees Between 7 and 30 days before departure - 50% of total cost Less than 7 days before departure - 80% of total cost Within 24 hours of departure - 100% of total cost

Getaways SA:

Tour dates can be changed with a minimum of 48 hours notice. Cancellations received more than 48 hours prior to Tour start will receive a Refund, less a Cancellation Fee of $50.

Epic Ocean Adventures:

Cancellation Policy: Please reconfirm booking 24-48 hours in advance in case of time change to suit best weather or beach conditions. Any cancellation inside 48 hours is non refundable. Any cancellation within 7 days will incur a 20% cancelaltion fee. If cancellation is made by customer and not by Epic Ocean Adventures regarding weather or any other reason the above policy stands. Epic Ocean Adventures reserves the right to change or cancel tours/ lessons on the rare occasion due to poor or dangerous weather and beach conditions. Real time assessment may result in cancellation before departure, on arrival or during tour. Refund less the deposit is issued if unable to operate prior to departure due to weather constraints and participants are unable to re book or participate in another activity. If cancellation occurs during tour or on arrival to location, deposit will be non refundable to cover transportation and park fee costs.

Local Travel Planner:

Up to 7 days prior to departure - Full refund Between 6 and 3 days prior to departure - 50% refund Less than 48 hours prior to departure or No Show - No refund Cancellation must be made in writing to admin@localtravelplanner.com

iWander Tasmania:

Cancel up to 24 hours in advance for a full refund

PJ Tours:

1: Please be advised that customers who are late or do not show up on the day of the tour, 100% cancellation fee will incur. 2: Should you have further queries or require assistance, please do not hesitate to contact us on 02 9251 0588 or 0488 114 114. 3: Vouchers for any attraction are only valid on the day that the ticket is issued. 4: Cancel/ Refund Policy: 72 hours ~ 48 hours 50% of fare / Within 48 hours 100% of fare. 5: Amendments Policy: $25 Per Booking(Within 48Hr No amendments). 6: In the event of cancellation, both cancellation policy and amendment policy will be applied.

Absolute Airlie:

Cancellations made less than 24 hours prior to tour departure will incur a 100% cancellation fee. No refunds will be processed for no-shows on the day of the tour. Tours may require a minimum number of bookings in order to run. In the rare event of minimum numbers not being reached, management reserve the right to cancel the tour and customers will be offered an alternative day or tour (if available) or full refund. In the event of tour changes or cancellations due to extreme weather conditions or National Park closures, customers will be notified by Absolute Airlie management and a full refund OR exchange to another tour or date will be arranged.

Explore Australia:

Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions. Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture. No changes can be made within 48 hours of departure; however, you can transfer your booking to another person, and we must be advised of the name change.

Tours To Go:

Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.

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